Privacy Policy
Last Updated: June 29, 2026
Your privacy matters to us. This policy outlines how Dover Handyman collects, uses, and protects your personal data when you interact with our website or use our services.
1. Introduction
Dover Handyman (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. As a local service provider operating in Port Dover, Simcoe, and Norfolk County, we collect only the information necessary to provide you with high-quality home improvement services.
2. Information Collection
When you request a quote, book a service, or communicate with us, we may collect the following personal information:
- Contact Details: Your full name, email address, and phone number.
- Service Information: Your property address, project details, and photos of the work area you choose to provide.
- Payment Information: Billing details required to process invoices (credit card transactions are handled by secure third-party processors; we do not store full card numbers).
3. Use of Information
We strictly use the information we collect to:
- Assess your project needs and provide accurate estimates.
- Schedule appointments and deliver the requested handyman services.
- Process payments and send invoices or receipts.
- Communicate with you regarding appointment updates, delays, or follow-ups.
- With your explicit consent, send occasional updates or promotional offers.
4. Data Security
We implement appropriate physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse. Access to your data is restricted strictly to Dover Handyman personnel who require it to perform their duties.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to provide ongoing customer support (such as warranty claims on workmanship), and to satisfy our legal, accounting, or tax obligations.
6. Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted third-party service providers (e.g., payment processors, invoicing software) purely for the purpose of operating our business. These providers are bound by strict confidentiality agreements.
7. Customer Rights
You have the right to request access to the personal information we hold about you. You may also request corrections to inaccurate data or ask that your data be deleted, subject to certain legal or administrative limitations (e.g., retaining invoices for tax purposes).
8. PIPEDA Compliance
As a Canadian business based in Ontario, our privacy practices are designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We ensure that your data is handled with transparency, accountability, and the utmost respect for your privacy rights.
9. Cookies & Tracking
Our website may use basic cookies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can choose to disable cookies through your browser settings without significantly affecting your ability to browse our site.
10. Contact for Privacy Concerns
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact our privacy representative: